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Budgeting

Keeping you on budget is important to us too. Here's a breakdown of all charges and expenses to expect when purchasing your playground.

Taxes & Fees

Texas state law requires that we collect 8.25% in sales tax on orders shipped within Texas. This tax is automatically calculated before you complete your order. If you possess a valid tax exemption certificate, please include it during the checkout process and you will not be charged sales tax. No sales tax will be collected on orders shipped outside of Texas.

All orders are subject to a 25% cancellation fee. This fee will apply if you cancel your order or change your color choice after your order is placed. No cancellations are allowed on orders that have shipped.

Financing

We understand that purchasing playground and park equipment can be costly, so we offer several financing options, like a monthly payment plan and a flexible lease-to-own program (subject to credit approval). If you plan on financing a purchase, you can use the online credit application or call us at 1-800-381-4491 to discuss all of your options.

Shipping
FREIGHT

Most orders ship via common carrier trucking companies or UPS Ground, FedEx Ground, etc., depending upon order size, weight and delivery address. We are not able to deliver to PO Box or APO/FPO addresses. All sales requiring motor freight delivery will be FOB (freight on board/free on board), which means that ownership of goods transfers to the purchaser once the goods are loaded on the truck for delivery. Our company is not liable, in the unlikely event, that items are lost or damaged thereafter.

Products usually arrive 3-7 days from the date of departure. The customer may be responsible for an additional redelivery fee if the delivery truck arrives, but the customer is not present or able for the delivery. Unloading of equipment and inspection of incoming goods at the time of delivery is the customer's responsibility. Please note any shortages or damages to the goods on the freight bill you sign to receive the delivery.

We will not replace items unless they are found to be defective, but this obligation is subject to limitations. We will be happy to assist you with filing a freight claim to receive a replacement product.

AK, HI, PR, CANADA & MEXICO

Broker fees, import fees, government duties and taxes are required to receive shipment and are the customer's responsibility. At our discretion, additional shipping costs may apply to orders shipping to Alaska, Hawaii, Puerto Rico, Canada and Mexico. We will always notify you of any change to the shipping amount required and await your approval before we proceed with order processing and shipment.

ALL OTHER INTERNATIONAL FREIGHT

We are unable to ship overseas. Customers located outside of the U.S. may hire an independent forwarding agent, based in the U.S., who can receive your shipment to a U.S. address. American Parks Company is not responsible for the shipment after delivery to U.S. forwarding agent.

DELIVERY & UNLOADING

The freight company will typically call you 24 hours before to schedule your delivery. Most orders will ship via common carrier trucking companies, on pallets and inside crates. You may receive multiple shipments to complete your order. Lift gate delivery services and residential deliveries are available for an additional cost. Please tell us, before you order, if your delivery address is unusual/difficult to locate or requires particular instructions, so we can make necessary arrangements before delivery. There may be additional shipping costs, depending on your specific situation. The driver will not unload the product, so it is the customer's responsibility to arrange unloading of equipment.

DAMAGED SHIPMENTS

In rare occurrences, shipments will get damaged during transit. Inspect all merchandise immediately upon delivery for damages, prior to signing the acceptance from the carrier. If any damage is found, please mark "damaged" on the bill of lading and reject only the damaged box/item. You cannot file a claim with the freight carrier if it is not noted on the delivery receipt. If you cannot inspect the merchandise, please note on the delivery receipt "Merchandise received, but not inspected." Damaged merchandise is your responsibility. American Parks Company will not be liable for incidental, indirect, special or consequential damages. In no event will we be liable for damages beyond the invoiced price. Loss or damage claims must be filed within 48 hours of shipment receipt. We will be happy to assist you with filing a freight claim to receive a replacement product.

MISSING PARTS

An inventory of received and missing parts must be made against the packing list within 48 hours of delivery. We will not replace any parts that are not reported within that 48-hour period. In the event that a discrepancy exists, please notify us immediately.

ASSEMBLY

All products are shipped with detailed installation and assembly instructions. The customer's installation and assembly does not affect the warranty. If you have questions concerning installation or assembly, please contact one of our representatives for assistance.

RETURNS

Most of our products are made to order, based on your design and/or color specifications. No returns will be accepted for these custom items, shade structures and shelters. Returns are only accepted for items that are considered "stock." We must approve all returns within 48 hours of your delivery receipt. All returns are subject to a 25% restocking fee, original freight charges, plus any additional shipping and handling charges. No returns will be accepted for products once they have been installed or started to install. Returns after 48 hours or without authorization will be refused. Returned items must be in original packaging in good condition.

CANCELLATION

All orders are subject to a 25% cancellation fee. This fee will apply if you cancel your order or change your color choice after your order is placed. No cancellations are allowed on orders that have shipped. For any promotional shipments, the promotion will be voided if the order is cancelled or refused. A restocking fee and a return freight cost will be deducted from the refund amount. You should expect to receive your refund within four weeks of product return.

BACKORDERS

Items are sometimes backordered, which is beyond our control. We will make every effort to inform you of any items that are currently not in stock.

Installation

To properly install your new playground, you'll need to ensure several things:

  • Make sure your site is flat and free of debris.
  • Perform a dig test.
  • Verify your site is accessible for an 18-wheeler (for delivery) and/or a Bobcat (for installation).
  • If the structure is erected on grass, dirt, etc., holes will need to be dug for the posts. Cement will also need to be poured and allowed to cure.
  • If the structure is erected on concrete, a surface mount will be needed to secure the structure.
  • Ensure that decks, rails, slides and panels are all attached.
  • Install the roof (if applicable).
  • Install/spread the safety surfacing.
Accepted Payment Forms

Placing an order with us is simple and convenient! Orders can be placed via our secured website, telephone, fax, email, or by mailing a completed order form to us. We accept Visa, MasterCard, American Express, Discover, check/money orders and wire transfers. Any product that can be saved to your cart is available for online purchase. We also accept purchase orders from government entities like public schools, universities and military, county, state or federal agencies or municipalities. Any credit card order under $50 is subject to a $10 processing fee. All orders are officially placed upon receipt of payment.

ONLINE ORDERING

Locate the items you would like to purchase or save for later and click the "Save Item" button. You can also adjust quantities on the Saved Items page. When you have all of the items you wish to purchase in your Saved Items, click the "Check Out Now" button to proceed. You will need to provide your shipping, billing and payment information. Carefully review your final order and click "Place Order."

PAY BY CREDIT CARD

All major credit cards are accepted, including American Express, Discover, MasterCard and Visa. Once your payment is verified, your order will be placed.

PAY BY CHECK

If you request a quote with one of our representatives, we will email or fax your total. If you accept the quote, please mail a check along with the signed quote to:

American Parks Company
225 E. Virginia St., Suite 1
McKinney, TX 75069

PAY BY WIRE TRANSFER

Payment by wire transfer is accepted from all parties. Call a representative for wire transfer information after you've received and accepted your quote.

INVOICE TERMS

Net 30 days will be applied to government entities listed above and established customers with approved credit. The maximum allowable finance charges, by law, will be added to any past-due balances.